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When you add a downloadable product to your catalog, a hidden Downloads page is added to your website. How your customer accesses the Downloads page depends on your payment processing method.
The Downloads page is password protected, so when your customer is checking out, they'll be asked to create a login and password. This login information will allow them access their downloaded products and to checkout more quickly in the future, as their shipping and billing information is saved.
If you manually add a Downloads page to your website, your customers will be able to easily access the items they've purchased at any time, using their login information.
Keep reading to understand the customer experience depending on the payment processing method.
Authorize.net, PSIGate, PayPal Website Payments Pro, and SecurePay
After entering the credit card information, the customer sees a summary of their order details, including a link to their downloadable product.
PayPal Standard
After entering their PayPal account information, the customer sees a summary of their order details.
Once you confirm you, the seller, have confirmed receipt of payment through PayPal, the customer is sent an email with a link to a downloads page.
To confirm you have received payment:
- Click 'Edit Store' on the editing toolbar.
- Click 'Orders'.
- Click the order number.
- Mark off 'PayPal full confirmation' and save.
The customer is then sent an email confirming payment for the order and providing them with their login details and a link to the download page. Once they enter their login information, they have access to their purchased products.
Manual Processing
After entering their credit card information, the customer sees a message saying their transaction is being processed.
After you confirm you have received payment (explained below), the customer is sent an email with a link to a download page.
To confirm you have received payment:
- Click 'Edit Store' on the editing toolbar.
- Click 'Orders'.
- Click the order number.
- Mark off 'Credit Card has been charged / Order Completed' and save.
The customer is then sent an email confirming payment for the order and providing them with their login details and a link to the download page. Once they enter their login information, they have access to their purchased products.
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