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| Benefits
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Time Sheet & Activity Tracking
EBSuite's enterprise-class time tracking allows
consulting or professional service firms the ability to track billable services on projects, professional service work
and customer support. EBSuite improves efficient management with individual case / task assignments.
It gives managers and executives the precise, quantifiable, real-time information into the critical business metrics.
All key data is in one system, where managers have instant answers to difficult business questions.
Accurate Real-time Reports
Automatically Calculate Your Teams Billable Time
Accurate Time Reports for Faster Invoices
Measured ROI of Each Client
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| Highlights
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Report Time by Each Case
Automatically report each agent's time spent on each service case.
Create reports based on client, company and cases. Manage service / time retainers for credit and billing.
Optimize Profits
Streamline operations and improve time record management to drive increased profits.
Time management is conveniently available at every touch point in our customer support module.
Dashboards for Case / Task Assignment
EBSuite's dashboards are where it all begins. Each day, users can review their projects,
customer service cases, due dates and priorities.
Then easily record the time, status, work detailed and automatically associate it to a billable client.
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EBSuite is the Leader in Delivering Fully Automated On-Demand CRM
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Sales Force Automation, SFA, Salesforce, Customer Relationship Management, CRM, Customer Management, Contact Management, Call Center, Lead Management, Opportunity Management, Asset Management, Sales Forecast, Sales Teams, Product Interest, Multiple Product Price Books, Quote Builder Commission Credit, Sales Territory Management, Report Builder, Sales Metrics, Role Base Access Control, Group Calendar, Task, Appointment Calendars
Case, Service Request, Customer Support, Support Ticket management, Customer Service, Help Desk, Helpdesk, Knowledge Management, Solution, FAQ, Call Center, Customer Self Service Portal, Asset Management, Role Base Access Control, Case Dispatcher, Customer-facing Web Service, Customer Surveys, Group Calendar, Task, Appointment Calendars
Email Campaign, Contact List, Campaign Management, Online Promotion, Audience, Audience List, List Builder, Increase Sales, Brand, Campaign ROI, Call Center, Calendar, Task, Appointment
File, Source Control, Version Control, Check In, Check Out, Checkin, Checkout, Diff, Bug Tracking, Bug Management, Patch Management, Project Management, Project Scheduling, Gantt Chart, Task Scheduling, Calendar, Task, Appointment
Online Hosted, Web Based Application, Hosted Application, Application Service Provider, ASP, J2EE, AJAX, Open Source, Solution Provider, Enterprise Solution Provider, EBusiness, E-Business Suite
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EBSuite.com Implements CRM Solution for Asteres Inc
