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| Benefits
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Knowledge Base & FAQs
EBSuite's Customer Support module provides the tools to deliver superior customer service while actually reducing expense. Tools like the EBSuite Knowledge Base and the self-service web portal allow your customers to help themselves with 24/7 access to a searchable library of solutions. Case histories provide your organization with valuable information to improve services and products while reducing costs.
Multiple Channel Customer Communication
Reduce Service Calls
Offer Answers 24/7
Keep Your Service Team Informed
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| Highlights
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Control Knowledge Base Publication
Control who can view each knowledge base or FAQ article.
Control access to articles for internal viewing to educate and provide a resource for your team.
Or, publish each article to pre-emptively assist customers and reduce service calls.
Attach Knowledge to Issues and Cases
Improve the efficiency and effectiveness of customer support. Provide easy access for service representatives on frequently requested issues or cases with the Latest Knowledge Base Portal.
Knowledge Base Metrics
Provide service before there is a problem, and identify where customers are experiencing problems; Track and report which Knowledge articles or FAQs are viewed most frequently and by whom. Knowledge Base metrics will assist to improve service and products information and reduce customer service requests.
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EBSuite is the Leader in Delivering Fully Automated On-Demand CRM
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Sales Force Automation, SFA, Salesforce, Customer Relationship Management, CRM, Customer Management, Contact Management, Call Center, Lead Management, Opportunity Management, Asset Management, Sales Forecast, Sales Teams, Product Interest, Multiple Product Price Books, Quote Builder Commission Credit, Sales Territory Management, Report Builder, Sales Metrics, Role Base Access Control, Group Calendar, Task, Appointment Calendars
Case, Service Request, Customer Support, Support Ticket management, Customer Service, Help Desk, Helpdesk, Knowledge Management, Solution, FAQ, Call Center, Customer Self Service Portal, Asset Management, Role Base Access Control, Case Dispatcher, Customer-facing Web Service, Customer Surveys, Group Calendar, Task, Appointment Calendars
Email Campaign, Contact List, Campaign Management, Online Promotion, Audience, Audience List, List Builder, Increase Sales, Brand, Campaign ROI, Call Center, Calendar, Task, Appointment
File, Source Control, Version Control, Check In, Check Out, Checkin, Checkout, Diff, Bug Tracking, Bug Management, Patch Management, Project Management, Project Scheduling, Gantt Chart, Task Scheduling, Calendar, Task, Appointment
Online Hosted, Web Based Application, Hosted Application, Application Service Provider, ASP, J2EE, AJAX, Open Source, Solution Provider, Enterprise Solution Provider, EBusiness, E-Business Suite
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EBSuite.com Implements CRM Solution for Asteres Inc
