Help & Support

Knowledge Home | Domain & Email | Domain | Have a Domain |
Updating MX Records

If you already have email services provided by your domain registrar or previous website host, you can keep your services with them even if you attach your Domain Name to your [HOST.NAME] site. Just follow these steps:

  1. Contact your email provider, and find out the MX records for their email servers. This may be given in a variety of different formats, but will usually look something like these examples:
    • IN MX 10
    • MX 10
    • @ MX
  2. Attach your Domain Name to your [HOST.NAME] website under 'Edit Site' -> 'Domain & Email' -> 'I already have a domain name and I want to use it with my site'.
  3. Send us a support request via the 'Support' section of your website, titled 'MX RECORD REQUEST', and include the MX records given to you by your email provider. In your support request, please include one of the following to verify your ownership of the account:
    - The last four digits of the credit card on file, OR
    - The full billing address on file
  4. If you have not already, update the DNS nameservers with your domain registrar to point to our servers: and

  5. Here are instructions for changing your DNS for some domain registrars:

    GoDaddy - click here

    Yahoo - click here

    Netfirms - click here

    Network Solutions - click here

    PowWeb - click here

Once completed, your Domain Name will properly resolve to your website and you will be able to continue to host your email with your current provider.

Yellow Warning NOTE: Any modifications to your Domain Name's DNS entries will affect any services attached to it, including email. While your DNS nameserver entries are being updated, neither your Domain Name or any email addresses attached to it will function.

This update usually takes between 24 and 72 hours.


Related Articles:
Email is Already Set Up With Domain Registrar
Setting Up Your Domain Name With Your Site
No attachment found for this article.
Was this article helpful?
Solution #: 6131219
Category: Domain & Email > Domain > Have a Domain
Type: Knowledge Base
Status: Published

Back to Knowledge & FAQs page.