Help & Support

Create an Email Account

You need to set up a domain name on you website before you can add new email accounts.

1. From the 'Dashboard' -> 'Overview', select the site you want to setup email for.
2. Click on the 'Edit Site' tab -> 'Domain & Email' -> on the left-hand menu click on 'Email'.
3. Click on 'Add Email Account'.
4. Enter the name of the person that will use the email account.
   
   • NOTE: This is not the username of the account.
     
   • WARNING: Do not use special characters like & or %, etc.
     
5. Enter the address.
6. Enter the password.
   Password notes:
   
   • Passwords must contain a combination of letters and numbers
     
   • Must be at least 6 characters in length
     
   • Are case-sensitive
7. Enter the password once more to confirm.
   
8. Click on 'Create Account'.

Setup Your Email Client

On the right-hand side is a list of popular email clients (programs) that you may use to send and receive your email with. Click on the program you have installed on your computer to access step-by-step instructions.

If your email client asks for the username of the email account, it will be your full email address, for example you@yourdomain.com.

Edit an Existing Email Account

You may change the password for your email account(s) at any time, or update the name of the user or comments for the account.

1. From the 'Dashboard' -> 'Overview', select the site you want to setup email for.
2. Click on the 'Edit Site' tab -> 'Domain & Email' -> on the left-hand menu click on 'Email'.
3. Click on 'Edit' on the right-hand side beside the account.
4. Make any changes, then click on 'Save'. 

Troubleshooting

When submitting a ticket to the support team for assistance, please provide the following information:

• The full email address.
• The password for the email address.
• The complete contents of the error message you are receiving, including any and all error numbers.
• The email program you use to check your email account.
• The Internet Service Provider you use to connect to the internet.
• Any internet security configuration you have set up, such as anti-virus and firewall programs.